The North East and North Cumbria Urgent and Emergency Care Network brings together over 30 organisations to improve the quality, safety and equity of services.
Established through the New Models of Care programme, the network has road-tested a series of changes to improve and ease the pressure on services. These include extra clinical support for 999 and 111, the ‘flight deck’ demand monitoring system, and Respond mental health training.
This vital work is continuing through an ambitious three-year strategy to reduce hospital admissions and A&E attendances, make better use of GPs and pharmacists, and help patients improve their own health.Read More
The aim of this scheme is to enable ambulance clinicians to have direct contact with the patient’s own GP practice
Establishing a set of core standards for Urgent Treatment Centres.
The UEC-RAIDR app is available in the App Store and Google Play for colleagues in primary care, secondary care, CCGs, the ambulance service and other LADB partner organisations.
This is the resource page for the surge marketing for urgent and emergency care. Please download any materials and use them in your own channels as appropriate.
Videos taken at the enhanced health in care homes conferences are available to view online now.
A new NHS 111 online service is set to provide a digital option for patients accessing urgent care in the North East and North Cumbria.
New one-day training course helping care home staff support residents who suffer falls.
96% of GP surgeries in the North East are committed to accepting appointments through NHS 111, putting the region in the forefront of change within the NHS nationally.
Brief details of some of our other projects are set out below. To find out more about them, just contact the network team at NECSU.UECNetwork@nhs.net or phone 0191 374 4242
The ‘flight deck’ portal – which allows hospitals to share real-time information about bed capacity and escalation levels - is now a key part of the region’s approach to surge management.
Respond is a pioneering initiative, bringing together the full range of professionals involved in mental health crisis care to learn together using a simulated scenario with audio and video clips.
The Directory of Services – or ‘DoS’ – is a web-based directory with real-time information about services. By constantly improving the information, we can guide NHS 111 and 999 referrals, and reduce the pressure on A&Es.
The Clinical Assessment Service (formerly known as the urgent care hub) provides additional support for NHS 111 call handlers and patients, to ensure that no clinical decision is made in isolation.
Thousands of patients are benefiting from better, safer care, thanks to a new system supported by the network.
We know that much of the pressure on services results from the choices we all make as patients – but how do people make those choices? Our detailed market research is providing new insights into patient behaviour.