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Direct GP bookings through NHS 111

100% of GP surgeries in the North East are accepting appointments through NHS 111, putting the region in the forefront of change within the NHS nationally.

100% of GP surgeries in the North East are accepting appointments through NHS 111, putting the region in the forefront of change within the NHS nationally.

Patients are benefiting from the convenience of a streamlined service, knowing that one call will get them the care they need.

Since the service was launched in June 2016, thousands of appointments have been booked electronically through NHS 111, helping the NHS to direct patients to the right service and reducing the risk of individual patients disregarding clinical advice by turning up at A&E after being referred to their GP by call handlers.

As the first region to implement GP bookings through NHS 111 on this scale, the North East have provided advice to NHS England about how to include direct bookings in national GP contracts for this year.

Results from last year’s survey, completed by three-quarters of the region’s practices, has helped streamline and inform further improvements to the service.

The technology developed for in-hours direct booking has also been used to provide electronic extended access appointments outside core GP hours, to the out-of-hours GPs and urgent treatment centres.  Direct booking of appointments is available to 100% of out of hours services across the North East and North Cumbria with Extended Access GP hubs all progressing to provide this facility in 2019.  Urgent Treatment Centres across the region provide directly booked appointments from NHS111 as part of the core requirements of these services.

In-Hours GP Direct Booking via NHS 111 – Revised Guidance & Best Practice for CCGs & GP Practices