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ECIP patient flow study

With support from the network, the Emergency Care Improvement Programme (ECIP) team has helped two of the region’s hospital trusts to analyse complex issues around patient flow and capacity.

ECIP, which offers intensive clinically-led help to urgent and emergency care systems around quality, safety and patient flow, has worked with Northumbria Healthcare and County Durham and Darlington Foundation Trust to help them address issues around ambulance handover delays and improve against the 95% emergency department standard.

The team led a whole system study, and action plans have been developed to implement the team’s recommendations, which include a consistent regionwide approach to ambulance handovers and delayed transfers of care (DTOCs).

Find out more about ECIP’s work with the Northumbria Hospital here.