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GP ring back

The aim of this scheme is to enable ambulance clinicians to have direct contact with the patient’s own GP practice

‘GP Ring Back’, previously known as ‘Paramedic Ring Back’, was due to launch early 2018.  However, there had been some concerns raised around possible issues with GP indemnity which delayed the project. It has since been confirmed by the Medical Defence Society that GPs are indemnified for this activity. The aim of this scheme is to enable ambulance clinicians to have direct contact with the patient’s own GP practice.  After a non-life threatening or acute event has taken place, they will be able to have a consultation (during standard working hours) with the patient’s GP before deciding to transport the patient.  This aids in patients potentially receiving care closer to home, direct referral to a particular unit or more efficient access to advance care plans for the ambulance clinicians on scene.

The UEC Network has supported the roll out of the scheme regionally and worked alongside NEAS to ensure there is a clear data capture of call backs requested and received.  The data shows that during the standard working hours GP Ring Backs are occurring without much delay.  This scheme will now be business as usual for NEAS Ambulance Clinicians and GP Practices within our region.