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UEC-RAIDR app

The UEC-RAIDR app shows where providers across the system are experiencing pressure, offering real-time information on OPEL status, ambulance activity, 111 and 999 call volumes, bed availability and ED activity and waiting time.

Designed for primary care, secondary care, CCGs, ambulance services and LADB partner organisations, the UEC-RAIDR app was created through the Urgent and Emergency Care Network with input from a selection of individuals from across the system.

The UEC-RAIDR app shows where providers across the system are experiencing pressure, offering real-time information on OPEL status, ambulance activity, 111 and 999 call volumes, bed availability and ED activity and waiting times.

The app, available via the Apple app store and google play (or as an update if already downloaded), also includes:

  • An Ambulance View showing the overall position with vehicles at each site and en route to hospitals
  • Hospital escalation action plans for use within hospitals to inform system partners of actions as they are taken
  • The ability for GP practices and pharmacies to be able to flag when they are experiencing a surge.

The latest version includes the following enhancements:

  • Granular notifications for each metric – In addition to app users receiving notifications of changes in OPEL level or of escalation actions that are in place, they will be able to receive:
  • Notifications for changes in status for any topic, metric or site, meaning they can be proactively alerted to changes across the UEC system targeted to the specific areas or elements most important to them in their role.
  • Enhanced messaging relating to Primary Care OPEL changes, ensuring that services receive timely contact when under pressure.  (Restricted to those parties who will benefit from and can act on, this information e.g. a CCG or Primary Care Network nominated point of contact)

Extra functionality for map views – The new map is ‘geographically accurate’ replacing the old view.  This means we can continue to add a range of additional views and functions to show pressure levels at a system level (for example ICS, ICP, LADB or Primary Care Network) and more granular display of providers within the system, as well as being able to ‘zoom’ in at a focused local level.

The updated UEC-RAIDR user guide provides step-by-step information to help you use the app and is available from www.raidr.co.uk (bottom left hand corner of webpage).

To download from the App Store or Google Play, search UEC-RAIDR

To download from the App Store, search UEC-RAIDR