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Urgent treatment centres standardisation

Establishing a set of core standards for Urgent Treatment Centres.

From the beginning of the national review of urgent treatment services, patients and the public told of the confusing mix of walk-in centres, minor injuries units and urgent care centres, in addition to numerous GP health centres and surgeries offering varied levels of core and extended service. Across these services, there has been a confusing variation in opening times, in the types of staff present and what diagnostics may be available.

To end this confusion, a core set of standards for urgent treatment centres (UTC) will establish as much commonality as possible. A programme of work is being carried out across the region to ensure our centres are compliant with these core standards. This will allow patients – both adults and children –  access to these services at least 12 hours per day, seven days a week, with access to diagnostics and x-ray.

The region has implemented these standards in 13 locations already, and by December 2019 it is expected that all Urgent Treatment Centres will provide the same level of service. Local services in Peterlee and Shotley Bridge have been used to showcase best practice in delivering these services  nationally.

For further details please contact necsu.UECnetwork@nhs.net.